You want to raise a new message regarding Brazilian localization solution at SAP Product Support.
- SAP GRC NFE 10.0.
- Any localized Brazilian SAP product.
The Idea here is provide tips to help to easily identify the right component you should raise a message at SAP.
- Why is so important to identify the component correctly?
Because will reflects in the time used to provide the right answer by the right SAP especialist. As sooner as a message reaches the right component, the specialist will start working quickly on the message.
First, please take a look on the page below, written by a colleague, with general information about how to discover the component of an issue:
More about creating effective messages
Once you read the link above, now lets detail all the typical issue each localization Brazil component cover.
This component usually covers general issues regarding installation, Localization Brazil in general about covered processes, what is supported or note, etc.
As the localization Brazil team is locate physically close to each other, if the issue is a MM one, for example, and the message be routed to a FI consultant, a quick identification will be done and the correct component will be assigned, however this will take some time. For this reason, I recommend to open directly in one of the sub-components below:
This Component will treat issues regarding material movements in general, nota fiscal creation via material movement process, accounting document creation, Calculation Procedure TAXBRA/TAXBRJ, etc.
All the Process below will be covered: Subcontracting, Consignment, STO, Stock Transfer via MM only, Ordinary Purchase Order process, Future Delivery, Third Party, RTP, etc.
Errors regarding sales orders, agreements, billing process, Delivery process, etc. Calculation procedure RVABRA, etc. You can raise a message under this component.
Problems with SPED ECD, payments in generation, integration, withholding taxes in payment time, etc...
This component will cover all issues related to Electronic Nota Fiscal, from R/3 perspective. Problems with fields mapping, Nota fiscal Monitor, Notas Fiscais rejected reason, etc... should be raised under this component.
This component will cover all issues related about GRC NFE Incoming Automation. Problems in the fiscal/logistic monitor, regarding the process, customizations, posting automation (MIGO/MIRO), etc... this sould be the component.
If you have the product SAP GRC NFE, this is the component you have raise the message. Issues regarding performance, Notas Fiscais that got stuck in GRC, sending to SEFAZ, Receiving the reply from SEFAZ, Batches generation, signature, ETC.
- BC-XI: This component is under GRC perspective, of course. As the GRC solution uses PI to comunicate with SEFAZ, you can raise the message directly under this component, if you are sure that, the error is on the PI side.
If you are not sure, please, open in SLL-NFE first. The consultant will quicky identify if the issue is or not in the PI side.
- XX-SER-SAPSMP-SWC: Are you trying to make the download of the SAP GRC product from SDN page and is not been able to find? Even after you acquired the license? This is the right component for these cases.
This component will cover all legal reports in all process, like Model 1, Model 2, Model 7, etc... Also, includes the topics SPED EFD and SPED ECD. In general, any issue you have regarding reports, this is the right component.
Despite the correct component, also raise a message with connection open for the system the issue is happen and user correctly maintained in the Secure area. If possible, a reproduceble step-by-step document. This will help a lot the consultant in the analysis, speeding the resolution process up.